1. About MarkAI
MarkAI is a marketing platform for MSMEs and business owners. It helps businesses plan marketing activity, create AI-assisted content, understand business information, organize customer and lead-related details where enabled, and improve marketing workflows.
Depending on your plan, permissions, connected accounts, and the availability of supported third-party APIs, MarkAI may provide marketing assistance, campaign planning, customer lead management or insights, AI-generated captions, marketing copy, posters or creative content, connected-channel insights, and integrations with supported third-party platforms such as Instagram, WhatsApp, and Google Business Profile.
Features may vary by plan, geography, device, third-party account status, API availability, product stage, and operational limits. Some features may be experimental, beta, limited, or unavailable at certain times.
2. Acceptance of Terms
By accessing, registering for, or using MarkAI, you agree to these Terms of Service and the MarkAI Privacy Policy available at https://getmarkai.com/privacy-policy.
If you do not agree to these Terms or the Privacy Policy, you should not access or use MarkAI.
3. Account Responsibility
You are responsible for providing accurate and current account, business, billing, and contact information. You are also responsible for keeping your login credentials, passwords, access tokens, connected accounts, and devices secure.
You are responsible for all activity performed through your MarkAI account, including actions by your employees, contractors, team members, or anyone else who accesses your account with your permission or because of your failure to protect account access.
You should immediately notify MarkAI if you believe your account, connected accounts, password, payment details, or access credentials have been compromised. MarkAI uses reasonable security practices, but no online service can guarantee complete security.
4. Connected Accounts
MarkAI may allow you to voluntarily connect supported third-party accounts, including Instagram, WhatsApp, Google Business Profile, or other business and marketing platforms made available in the product.
When you connect an account, you authorize MarkAI to access and process only the permissions, account information, business data, messages, insights, or other data necessary for the features you enable and as permitted by the relevant platform APIs and authorization flows.
MarkAI does not own your Instagram, WhatsApp, Google, or customer data. You can disconnect or revoke access through available MarkAI controls or through the relevant third-party platform settings where supported.
You should not connect any account unless you have the legal authority to do so for the relevant business.
5. User Data and Customer Data
You are responsible for ensuring that you have the legal right, authorization, or required consent to provide business, customer, lead, marketing, and communication data to MarkAI.
This may include customer phone numbers, customer messages, leads, customer preferences, business details, offers, campaign information, images, documents, and marketing data.
You must comply with applicable privacy, data-protection, consumer protection, advertising, telecommunications, platform, and other laws and rules that apply to your business and your use of MarkAI. You must not upload, import, generate, send, or process data unlawfully or without required permission.
6. AI Content Disclaimer
MarkAI may generate captions, marketing copy, campaign ideas, posters, creative content, customer or marketing suggestions, business recommendations, and other AI-generated outputs.
AI-generated output may contain errors, omissions, unsuitable language, inaccurate information, inappropriate claims, incorrect translations, or content that may not be appropriate for your business, audience, local law, advertising rules, or third-party platform policies.
You must review and approve AI-generated content before publishing, sending, advertising, printing, sharing, or relying on it. You are responsible for checking offers, prices, claims, medical or professional statements, discount terms, images, customer messages, and legal or regulatory requirements before using any output.
MarkAI does not guarantee the accuracy of every AI output, sales or revenue, customer acquisition, advertising approval, platform-policy approval, business growth, or any particular business result.
7. Prohibited Use
You must not use MarkAI for unlawful, harmful, abusive, deceptive, or unauthorized activity. Prohibited uses include:
- Spam, mass unsolicited messaging, fraud, scams, or illegal offers.
- Misleading advertising, fake claims, deceptive pricing, or false business information.
- Harassment, abuse, threats, hate, exploitation, impersonation, or invasion of privacy.
- Copyright, trademark, publicity, privacy, or other intellectual-property violations.
- Unauthorized access, scraping, hacking, credential sharing, or attempts to disrupt MarkAI or third-party services.
- Uploading malware, malicious code, unlawful images, or unlawful content.
- Violations of Meta, Instagram, WhatsApp, Google, payment-provider, app-store, or other applicable platform rules.
- Any activity prohibited by applicable law.
If prohibited use is detected or reasonably suspected, MarkAI may take appropriate action, including limiting features, removing content, suspending access, terminating accounts, preserving records where legally required, or cooperating with lawful requests.
8. Third-Party Platforms
MarkAI may work with third-party services such as Meta, Instagram, WhatsApp, Google, Google Business Profile, Google Gemini or Vertex AI, Supabase, Razorpay, hosting providers, analytics providers, and app platform services.
These third-party services have their own terms, policies, privacy requirements, platform rules, and technical limitations. You are responsible for complying with the policies that apply to your accounts, campaigns, messages, content, payments, and business activity.
MarkAI is not responsible for third-party API changes, outages, account restrictions, API limitations, suspensions, bans, changes to platform functionality, payment-provider issues, or third-party policy decisions. MarkAI does not control Meta, Instagram, WhatsApp, Google, Razorpay, or other third-party services.
9. Subscription and Payments
MarkAI may offer free and paid plans. Available plan names, features, usage credits, AI limits, pricing, billing cycle, taxes, renewal terms, and payment options are displayed inside the MarkAI app or website at the time of purchase and may vary by product stage, geography, offer, or availability.
Payments may be processed by Razorpay or another supported payment provider. MarkAI does not store full card numbers, UPI PINs, or sensitive bank authentication details.
Some features may be limited by credits, usage limits, image generation limits, caption/message limits, subscription status, trial eligibility, fair-use rules, or third-party API quotas.
Failed payments, expired subscriptions, chargebacks, suspected fraud, or non-payment may result in delayed activation, reduced access, suspension, or cancellation of paid features.
- Legal pricing table: [FINAL PLAN PRICES AND TAX TREATMENT]
- Billing cycle and renewal terms: [FINAL BILLING AND RENEWAL TERMS]
- Cancellation process: [FINAL CANCELLATION PROCESS]
- Refund policy: [FINAL REFUND POLICY]
- Credit expiry or rollover rules: [FINAL CREDIT EXPIRY OR ROLLOVER RULES]
10. Suspension or Termination
MarkAI may suspend, restrict, or terminate an account or feature access if we reasonably believe there has been a Terms violation, fraud, abuse, illegal activity, misuse of the service, non-payment, third-party platform-policy violation, security risk, or other activity that may harm MarkAI, users, customers, third-party platforms, or the public.
After suspension or termination, your access to MarkAI and related features may stop immediately. Data retention and deletion after termination will be handled according to the Privacy Policy, applicable law, payment and tax requirements, fraud-prevention needs, dispute-resolution requirements, and legitimate operational needs.
11. Limitation of Liability
To the extent permitted by applicable law, MarkAI will not be responsible for indirect, incidental, special, consequential, exemplary, or punitive losses, including lost revenue, lost profits, loss of business opportunity, business interruption, advertising rejection, platform restrictions or bans, third-party service failures, or loss or corruption of data.
MarkAI is provided with reasonable care, but business outcomes depend on many factors outside MarkAI's control, including customer demand, offer quality, market conditions, platform rules, account reputation, user actions, and third-party service availability.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.
Any aggregate liability cap should be finalized before launch: [FINAL LIABILITY CAP OR BUSINESS DECISION].
12. Privacy and Security
Your use of MarkAI is also governed by the MarkAI Privacy Policy at https://getmarkai.com/privacy-policy.
The Privacy Policy explains how MarkAI handles data collection, use of data, connected-account data, token and access credential handling, data retention, deletion requests, and security practices.
MarkAI uses reasonable technical and organizational measures to protect information, but no website, app, network, database, API, or online service can be guaranteed to be completely secure.
13. Changes to Terms
MarkAI may update these Terms from time to time to reflect product changes, legal requirements, business practices, pricing changes, third-party platform requirements, or security and operational needs.
The effective or last updated date will be shown on this page. Where legally required or where the changes are material, MarkAI may communicate updates through the website, app, email, in-app notice, or another reasonable method.
Where legally permitted, continued use of MarkAI after the effective date of updated Terms means you accept the updated Terms.
14. Contact and Grievance
If you have questions about these Terms, your account, connected accounts, payments, data, or legal requests, contact MarkAI using the details below.
- Product name: MarkAI
- Website: https://getmarkai.com
- Support email: markai.app.business@gmail.com
- Legal entity name: [MARKAI LEGAL ENTITY NAME]
- Legal/contact email, if different: [LEGAL CONTACT EMAIL]
- Registered/business address: [REGISTERED/BUSINESS ADDRESS]
- Grievance officer/contact person: [GRIEVANCE OFFICER NAME]
- Grievance email: [GRIEVANCE EMAIL]