Privacy Policy

Introduction

MarkAI is an AI-powered marketing assistant designed to help small businesses create marketing messages, captions, offers, campaign ideas, and creative content. We respect your privacy and are committed to handling your personal and business information responsibly.

By accessing or using MarkAI, you agree to the practices described in this Privacy Policy.

Information We Collect

We collect information that you provide directly, information required to operate your account, and information generated when you use MarkAI features.

Account and Profile Information

• Name, including owner name if provided.
• Email address used for account creation, login, support, or communication.
• Phone number if provided, including WhatsApp number for marketing message generation.
• Business information such as business name, business category, city, area, target customers, offers, and business preferences.
• Marketing preferences, including preferred language, content tone, campaign goals, and selected channels.

Content and AI Input Information

• AI prompts entered by users, including questions, offers, campaign details, and instructions submitted to MarkAI.
• Generated marketing outputs such as headlines, captions, WhatsApp messages, and creative content.
• Uploaded images if a user uploads a business logo, creative image, or other image for use inside MarkAI.

Technical and Usage Information

• Basic device, browser, and usage information needed to keep the service secure and functional.
• Authentication events, subscription status, payment status, credit usage, and campaign activity.

How We Use Information

We use collected information to operate, personalize, secure, and improve MarkAI.

• Create and manage user accounts.
• Authenticate users and protect accounts from unauthorized access.
• Save business profiles and onboarding information.
• Generate marketing content, AI suggestions, captions, WhatsApp messages, offers, and campaign ideas.
• Process subscriptions, payments, credits, and billing-related actions.
• Provide customer support and respond to user requests.
• Improve app quality, reliability, safety, and user experience.
• Comply with legal, regulatory, security, and platform policy requirements.

AI Services

MarkAI uses artificial intelligence to generate marketing content and business suggestions. AI requests may be processed using Google Gemini AI and related Google AI infrastructure.

When you submit business details, prompts, offers, customer information, or creative instructions, that information may be sent to AI services for processing so MarkAI can generate the requested output.

AI-generated content may not always be accurate, complete, or suitable for every business situation. Users are responsible for reviewing and approving AI-generated content before publishing or sharing it.

Authentication

MarkAI may support multiple login and authentication methods to keep accounts secure and easy to access.

• Google Sign-In may be used to create or access a MarkAI account using a Google account.
• OTP authentication may be used where available to verify user identity through a one-time password.
• Email and password authentication may be used where enabled.

Authentication providers may process login-related information according to their own privacy policies and security standards.

Third-party Services

MarkAI uses trusted third-party services to operate the platform. These services may process limited information required to provide authentication, database, AI, payment, hosting, analytics, or app functionality.

• Supabase for authentication, database, storage, and backend services.
• Google Firebase if used for app services such as analytics, notifications, crash reporting, or app infrastructure.
• Google Gemini API and Google AI services for AI-generated content and AI processing.
• Razorpay for payments, subscriptions, invoices, and payment verification.
• Google Play Services for Android app distribution, device services, and platform-related functionality.

Each third-party service handles information according to its own terms, privacy policy, and security practices.

Data Storage & Security

We use reasonable technical and organizational measures to protect user information against unauthorized access, loss, misuse, alteration, or disclosure.

• Account and business data may be stored in Supabase-managed infrastructure.
• Payment information is processed by Razorpay. MarkAI does not store full card numbers or sensitive bank details.
• Access to backend secrets and service credentials is restricted and should not be exposed in the frontend.
• We use authentication and access controls to protect user-specific data.

No online service can guarantee absolute security, but we work to keep MarkAI secure and reliable.

Data Retention

We retain user information for as long as needed to provide MarkAI services, maintain account records, support subscriptions, comply with legal obligations, resolve disputes, and enforce agreements.

Business profiles, campaign history, generated content, credit records, and payment records may be retained while your account is active or as required for legal, accounting, tax, fraud prevention, or operational purposes.

User Rights

Depending on applicable law, you may have rights related to your personal information, including the right to access, correct, update, export, restrict, or delete your data.

You can contact us at markai.app.business@gmail.com for privacy-related requests. We may need to verify your identity before processing certain requests.

Delete Account & Data

You may request deletion of your MarkAI account and associated data by emailing markai.app.business@gmail.com from the email address linked to your MarkAI account.

After receiving your request, we will review and process it within a reasonable time, subject to identity verification and legal or operational retention requirements. Some information may be retained where required for payment records, fraud prevention, tax compliance, legal obligations, or dispute resolution.

Children's Privacy

MarkAI is intended for business users and is not directed to children under 13 years of age. We do not knowingly collect personal information from children. If you believe a child has provided personal information to MarkAI, please contact us so we can take appropriate action.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, platform policies, or business practices. The updated policy will be posted on this page with a revised "Last Updated" date.

Your continued use of MarkAI after updates means you accept the revised Privacy Policy.

Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or your data, contact us:

• Company: MarkAI
• Website: https://getmarkai.com
• Email: markai.app.business@gmail.com