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MarkAI

Marketing Team in Your Pocket
Android app privacy

Privacy Policy

This Privacy Policy explains how MarkAI collects, uses, stores, protects, and shares information when business owners use the MarkAI Android app and related services.

Last Updated: September 5, 2026

1. Introduction

MarkAI is an Android marketing assistant for small businesses. It helps business owners manage business information, create AI-assisted marketing content, track campaigns, manage leads, and connect approved business channels.

This Privacy Policy applies to MarkAI, the website at https://getmarkai.com, and related services that link to this policy.

2. Information We Collect

We collect information needed to create your account, run the app, provide AI-assisted marketing features, support connected channels, process subscriptions, and keep the service reliable.

  • Account information: name, email address, phone number, authentication information, and session information.
  • Business profile: business name, owner name, logo, business category, business type, business description, language, city, area, postal code, target customers, and WhatsApp business number.
  • Business content: campaign details, offers, marketing prompts, AI-generated captions, images, campaign approvals, campaign results, and performance metrics.
  • Customer and lead information entered or received by the business: customer names, phone numbers, notes, lead status, follow-up information, and communication-related information.
  • Instagram integration information: Instagram professional account identifier, connection status, inbound conversations or messages, message timestamps, customer-scoped identifiers, and attachment summaries where applicable.
  • Connected account credentials: access tokens are stored encrypted on server-side systems and are not shown to other MarkAI users.
  • Payment and subscription information: selected plan, transaction references, subscription status, and credit balance. Payment card or UPI details are processed by the payment provider and are not stored by MarkAI unless expressly stated.
  • Device and usage information: app version, device and operating-system information, diagnostic information, crash or error details, and feature usage.
  • Voice input: audio is used only when you choose voice input for the assistant. MarkAI does not state or require that business calls are recorded.

3. How We Use Information

We use information to provide account access, personalize marketing suggestions, generate content requested by you, show campaign and lead insights, and help you manage your business marketing activity.

We may also use information to connect Instagram, WhatsApp, Google Business Profile, or other supported channels only after authorization; receive and display authorized channel messages; process subscriptions; manage credits; secure the service; troubleshoot issues; prevent misuse; improve product quality; and comply with applicable law.

Where MarkAI prepares messages, captions, posts, campaigns, or suggestions, the business owner remains responsible for reviewing and taking action. MarkAI should not be understood as automatically sending customer messages or publishing social content without the business owner's action or approval where applicable.

4. AI Features

MarkAI uses AI features to help create marketing ideas, captions, WhatsApp messages, campaign suggestions, images, assistant replies, and business recommendations. These outputs are based on information the business owner provides, selected settings, business context, and available service data.

AI-generated suggestions may be inaccurate, incomplete, unsuitable, or not appropriate for every business, customer, location, platform, or legal requirement. You must review AI-generated content before using, publishing, sending, advertising, or relying on it.

MarkAI does not guarantee marketing results, platform approval, accuracy of every output, customer acquisition, sales outcomes, revenue growth, or any specific business result.

5. Connected Platforms

You may choose to connect supported platforms such as Instagram, WhatsApp, and Google Business Profile. MarkAI accesses only the permissions granted by you and permitted by the relevant platform policies and APIs.

Connected platform data is used to provide the enabled features, such as displaying authorized messages, preparing marketing content, showing connected-channel information, or helping with business insights.

You can disconnect an integration from MarkAI where supported. Third-party platforms have their own privacy policies, terms, permissions, and account controls. Their rules continue to apply to your use of those platforms.

6. How We Share Information

MarkAI may share information only with trusted service providers necessary to run the app and provide requested features. These may include hosting and database providers, authentication providers, payment providers, AI service providers, analytics or diagnostic providers, and connected platforms chosen by you.

We do not sell personal data. We do not share customer information with unrelated businesses for their own independent marketing.

Each business's data is logically separated from other businesses. Service providers are expected to process information only for the services they provide to MarkAI or to you through MarkAI.

7. Data Security

MarkAI uses reasonable technical and organisational safeguards to protect information. These may include authenticated access controls, restricted internal access, secure server-side systems, and encryption for sensitive integration tokens.

No app, website, server, network, database, or internet transmission can be guaranteed to be completely secure. You should also protect your device, password, business accounts, and connected platform access.

8. Data Retention and Deletion

We keep information while your account or service relationship is active and for as long as reasonably required to provide the service, maintain security, troubleshoot issues, manage subscriptions, comply with legal or accounting obligations, prevent fraud, resolve disputes, and enforce agreements.

You can request account deletion, data deletion, or privacy support by emailing support@getmarkai.com. We may need to verify your identity or account ownership before processing the request.

Some information may be retained where legally required or reasonably necessary for accounting, tax, payment dispute handling, fraud prevention, security, backup, or legal purposes.

9. Business Owner Responsibilities

Business owners are responsible for having a lawful basis and any necessary consent to upload, use, store, process, or contact customers using customer data in MarkAI.

You are responsible for ensuring that customer phone numbers, messages, leads, notes, campaign data, connected accounts, and marketing actions are used lawfully and in line with applicable platform rules. You must also protect your login credentials, devices, connected accounts, and access tokens.

10. Children's Privacy

MarkAI is intended for business owners and is not directed at children under 18. We do not knowingly collect personal information from children. If you believe a child has provided personal information to MarkAI, please contact us so we can take appropriate action.

11. International Processing

Your information may be processed on secure cloud infrastructure or by service providers in locations where MarkAI or its providers operate. When information is processed outside your location, we use reasonable safeguards and handle it subject to applicable law.

12. Changes to This Policy

MarkAI may update this Privacy Policy from time to time to reflect product changes, legal requirements, platform requirements, or business practices. We will update the effective or last updated date when changes are made.

Where appropriate, we may provide notice through the app, website, email, or another reasonable method.

13. Contact and Grievance

For privacy questions, requests, complaints, or deletion requests, contact MarkAI: